Terms of Service

Effective Date: 6 May 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services, facilities, website, booking channels, and related offerings provided by Haven & Bloom Wellness Studio (“Haven & Bloom Wellness Studio,” “we,” “us,” or “our”).

By booking, attending, purchasing, accessing, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all clients, participants, visitors, and users of our services, including but not limited to Guided Meditation Sessions, Yoga Flow Classes, Sound Bath Therapy, Breathwork Coaching, Stretch and Mobility Sessions, and Mindfulness Workshops.

2. Scope of Services

Haven & Bloom Wellness Studio provides wellness-oriented services designed to support relaxation, mindfulness, movement, and general well-being. Our services may include:

• Guided Meditation Sessions
• Yoga Flow Classes
• Sound Bath Therapy
• Breathwork Coaching
• Stretch and Mobility Sessions
• Mindfulness Workshops

Our services are intended for general wellness and educational purposes only. They are not a substitute for medical advice, diagnosis, treatment, psychotherapy, physiotherapy, or other professional healthcare services. You should consult a qualified healthcare professional before participating if you have any medical condition, injury, pregnancy-related concerns, mental health condition, or other health issue that may affect your participation.

We reserve the right to modify, suspend, discontinue, or substitute any service, class format, instructor, venue, schedule, or content at any time, subject to applicable law and any confirmed booking terms.

3. User Obligations and Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information when making bookings or registrations.
• Ensure that you are physically and mentally fit to participate in the relevant activity.
• Inform us before participation of any injury, illness, pregnancy, disability, allergy, sensitivity, or other condition that may affect your safety or the safety of others.
• Follow all studio rules, instructor instructions, safety guidance, and reasonable directions given by our staff.
• Use equipment and facilities responsibly and only for their intended purpose.
• Refrain from disruptive, abusive, unsafe, unlawful, or inappropriate conduct.
• Respect the privacy, safety, and comfort of other participants, staff, and instructors.

You acknowledge that participation in wellness activities may involve physical exertion, movement, breathwork, relaxation techniques, and use of props or equipment, and that such activities carry inherent risks, including the risk of personal injury. You participate voluntarily and at your own risk, except to the extent prohibited by law.

We may refuse admission, remove a participant, or suspend access to services where we reasonably believe that a participant’s conduct, condition, or non-compliance creates a safety risk, disrupts operations, or breaches these Terms.

4. Payment Terms and Conditions

All fees, package prices, membership charges, and other amounts payable for our services will be communicated at the time of booking or purchase, or as otherwise published by Haven & Bloom Wellness Studio. Unless stated otherwise, all prices are in Singapore Dollars (SGD).

• Payment must be made in full at the time of booking or in accordance with the payment schedule specified by us.
• We may accept payment by cash, card, bank transfer, online payment gateway, or other methods made available from time to time.
• Bookings are only confirmed upon successful receipt of payment, where applicable.
• Any applicable taxes, fees, or charges will be disclosed where required by law.
• We reserve the right to change our prices at any time. Price changes will not affect bookings already confirmed and paid for, unless otherwise agreed or required by law.

If a payment is reversed, declined, charged back, or otherwise not successfully completed, we may suspend or cancel the relevant booking or service access. You are responsible for all bank charges, card fees, or other charges imposed by your payment provider.

5. Cancellation and Refund Policy

Our cancellation and refund policy is intended to be fair while allowing us to manage class capacity, instructor scheduling, and studio operations.

• Cancellations made by you must be submitted through the designated booking channel, email, or other method specified by us.
• Unless otherwise stated at the time of booking, cancellations made at least 24 hours before the scheduled session may be eligible for rescheduling or credit, subject to availability and our discretion.
• Late cancellations, no-shows, or failure to attend a booked session may result in forfeiture of the session fee, package credit, or membership entitlement, to the extent permitted by law.
• Refunds, where approved, will generally be processed using the original payment method within a reasonable time.
• We may offer alternative arrangements, including rescheduling, credit, or replacement sessions, at our discretion.

If we cancel or materially change a session, class, or workshop, we may offer a refund, credit, or rescheduling option, as determined by us and subject to applicable law. Nothing in these Terms excludes any non-excludable rights you may have under Singapore law.

For workshops, special events, retreats, or third-party hosted sessions, additional cancellation terms may apply and will be communicated at the time of booking.

6. Liability Limitations

To the fullest extent permitted by Singapore law, Haven & Bloom Wellness Studio, its directors, officers, employees, contractors, instructors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive losses or damages arising out of or in connection with your use of our services.

Without limiting the foregoing, we are not responsible for:

• Any injury, illness, allergic reaction, discomfort, or adverse outcome arising from participation, except to the extent caused by our negligence or wilful misconduct and not otherwise excluded by law.
• Loss or damage to personal property brought onto the premises, except where liability cannot be excluded under applicable law.
• Any reliance placed on general wellness information, guidance, or suggestions provided during our services.
• Any interruption, delay, or unavailability of services due to circumstances beyond our reasonable control.

You acknowledge that you are responsible for assessing your own suitability for participation and for stopping any activity if you feel unwell, dizzy, distressed, or unsafe. If you experience pain, discomfort, or medical symptoms, you should seek appropriate medical assistance immediately.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Singapore law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

7. Intellectual Property Rights

All content, materials, class formats, audio recordings, written materials, designs, logos, trademarks, photographs, videos, website content, and other intellectual property made available by Haven & Bloom Wellness Studio are owned by or licensed to us, unless otherwise stated.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our materials solely for your personal, non-commercial use in connection with our services. You must not, without our prior written consent:

• Copy, reproduce, distribute, publish, display, or create derivative works from our materials.
• Record, photograph, livestream, or otherwise capture classes, sessions, or workshops where prohibited.
• Use our name, logo, branding, or materials for commercial purposes.
• Remove copyright, trademark, or proprietary notices from any materials.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, to the extent permitted by law.

8. Data Protection and Privacy

We collect, use, disclose, and process personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and our privacy practices. By using our services, you consent to our collection and use of your personal data for purposes reasonably connected with the provision, administration, and improvement of our services, including:

• Processing bookings, payments, and attendance records;
• Communicating with you about your bookings, schedules, and service updates;
• Managing safety, health, and participation requirements;
• Responding to enquiries, feedback, and complaints;
• Complying with legal, regulatory, accounting, and reporting obligations;
• Sending marketing communications where permitted by law and where you have not opted out.

Where necessary, we may collect health-related information that you voluntarily provide for safety purposes. You should only provide such information if you are comfortable doing so and understand how it may be used to support your participation.

We take reasonable security measures to protect personal data, but no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk, subject to our legal obligations.

You may contact us to request access to or correction of your personal data, or to withdraw consent, subject to applicable legal exceptions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

9. Force Majeure

We shall not be liable for any delay, failure, or inability to perform our obligations under these Terms where such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, government action, regulatory changes, labour disputes, power failures, internet outages, transport disruptions, or acts of terrorism.

In such circumstances, we may suspend, postpone, reschedule, or modify services as reasonably necessary. Where appropriate, we may offer alternative arrangements, credits, or refunds in accordance with our policies and applicable law.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect operational, legal, regulatory, or business changes. The revised Terms will take effect upon posting on our website, display at our studio, or other notice to you, unless a later effective date is stated.

Your continued use of our services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore.

Subject to any mandatory dispute resolution requirements or rights under applicable law, the courts of Singapore shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these Terms, your use of our services, or any related transaction.

12. Contact Information

If you have any questions, concerns, requests, or complaints regarding these Terms or our services, please contact:

Haven & Bloom Wellness Studio
78 Tanjong Pagar Road, #03-14, Singapore 088499
Email: [email protected]
Phone: +65 6734 8291

13. Severability Clause

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

By booking or using the services of Haven & Bloom Wellness Studio, you confirm that you have read, understood, and agreed to these Terms of Service.